Commenting on one of my classmate Lisa’s blog on “ensuring a good user experience” We all know a poor experience with anyone can be fatal so…
A good experience is essential for a client/user return. Happy client/user recommends your library to others, and people are much more likely to visit a place from somewhere that has been recommended by a friend. Happy clients/users are walking, talking billboards, which are a great way to drum up business!
kkaydotme 